Remote, Global
About Us
At Dendi, we provide critical software infrastructure necessary for clinical labs to operate and connect patient diagnostic data. We don’t cut corners, and we work closely with our partners to continuously deliver a solution that helps them achieve their goals.
We’re a motivated and entrepreneurial group of team players. We have high expectations for each other and believe in fostering a sense of camaraderie and support within our tight-knit group. We’re proud of what we do, and we’re looking for others who are proud of their work, too.
Dendi was founded in 2019 and is based in Research Triangle Park, NC. We recently raised a $3.6 million seed round from Teamworthy Ventures, QuidelOrtho, and CEOs of companies like OpenGov, G2, & ChannelAdvisor.
Join us, and let’s work on improving human health together.
About the Role
The Support Engineer will provide technical assistance and support to customers experiencing technical issues with our products and services. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping customers.
Key responsibilities:
Troubleshooting/Support (70%):
- Provide first-line support for software issues and queries via Zendesk and email communication.
- Apply technical expertise to adjust software settings, and optimize performance.
- Troubleshoot and resolve issues in a timely and effective manner.
- Quickly pinpoint software bugs, system malfunctions, and user-reported errors.
- Escalate unresolved issues to higher-level support or engineering teams as necessary.
- Collaborate with the development team to ensure smooth operation and performance of applications.
- Provide feedback and suggestions to improve products, services, and support processes.
- Document troubleshooting processes and solutions for future reference.
Software Maintenance (30%):
- Participate in the maintenance of software applications by resolving low-difficulty bugs.
- Assist in the design, testing, and implementation of software solutions.
- Collaborate with team members to refine software functionalities and improve user experience.
Required Skills and Qualifications:
- 1+ years of software engineering experience, preferably with a focus on Python.
- 1+ years of troubleshooting and support experience.
- Strong customer service orientation and a desire to help others.
- Familiarity with support ticketing systems and remote desktop applications.
- Strong project management skills and the ability to handle multiple tasks simultaneously.
- Proficient in both written and verbal English communication.
- A proactive approach and a keen interest in learning new technologies.
Good to Have:
- 1+ years of software engineering experience, preferably with experience in Python, Handsontable, JSON, and AWS
Benefits
- Unlimited PTO
- Local Holidays
- A collaborative work environment where you can grow your skills and career.
- Opportunities to work on diverse projects and technologies.
Interested candidates, please fill out the following form: