The Federal Trade Commission (FTC) has jurisdiction over Dendi’s compliance with the Privacy Shield.
Dendi, Inc. is the data controller for the purpose of European Union data protection law, in respect of your personal data collected and used through your use of the Dendi website. This is because we dictate the purpose for which your personal data is used and how we use your personal data.
Collection of Your Personal Data
How We Obtain Your Personal Data
We collect information from you in the course of your use of the Dendi website. We also collect information while monitoring the Dendi website. We also gather information about you when you provide information to us, or interact with us directly, for instance filling out a website form or engaging with our staff or registering to attend one of our events or webinars or requesting a product demonstration.
We may also receive personal data about you from other third party sources. Dendi provides online feedback collection services to its clients. Typically, clients provide Dendi with data on customers and other stakeholders such as name, company, location and email address, which Dendi uses to invite participants to complete surveys or feedback forms. We may also obtain information about you from publicly available sources such as LinkedIn.
How We Use the Personal Data We Collect
We use your personal data in connection with the provision of the Dendi website to you. In particular, your personal data may be used by us, our employees, service providers, and disclosed to third parties for the following purposes.
- Providing Support and Services – Including to provide our products and services, including our websites, applications and services; to communicate with you about your access to and use of our Services; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments and provide technical support; and for other customer service and support purposes.
- Analyzing and Improving Services and Operations – Including to better understand how users access and use our Services, to evaluate and improve our Services and business operations, and to develop new Services; to conduct surveys and other evaluations (such as customer satisfaction surveys); and for other research and analytical purposes.
- Personalizing Content and Experiences – Including to tailor content we send or display on our websites and other Services; to offer location customization and personalized help and instructions; and to otherwise personalize your experiences.
- Securing and Protecting Our Business – Including to protect and secure our business operations, assets, Services, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third party, or other unauthorized activities or misconduct.
- Defending our Legal Rights – Including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties.
- Auditing, Reporting, Corporate Governance, and Internal Operations – Including relating to financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business.
- Complying with Legal Obligations – Including to comply with the law, our legal obligations and legal process, such warrants, subpoenas, court orders, and regulatory or law enforcement requests.
Choices and Access Regarding Your Personal Data
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Read the HIPAA Notification.
Use and Onward Transfer of Your Personal Data
Dendi collects and uses your personal data to deliver the services you have requested via the website. Dendi also uses your personal data to inform you of other products or services available from Dendi and its affiliates. Dendi may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Dendi does not share personal data with unaffiliated parties for those parties’ own direct marketing. Dendi may, from time to time, share information with you on behalf of external business partners about a particular offering that may be of interest to you.
Dendi does not use or disclose Sensitive Data without your opt-in consent.
Dendi keeps track of the websites and pages our customers visit within Dendi, in order to determine what Dendi services are the most popular. This data is used to deliver customized content and advertising within Dendi to customers whose behavior indicates that they are interested in a particular subject area.
Dendi websites will disclose your personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Dendi or the site; (b) protect and defend the rights or property of Dendi; and, (c) act under exigent circumstances to protect the personal safety of users of Dendi, or the public.
To collect feedback on behalf of our clients, Dendi is provided access to the data, which may reside on the systems of Dendi, its clients or Dendi’s or its clients’ vendors. Dendi treats the collected feedback according to the terms of this policy. Only a limited number of authorized employees are allowed access to such Client data.
Dendi uses the Google Visualization API to generate the charts in the analysis interface. No customer data is passed to Google to generate the charts in the client browser. However, if you plan to export the graph to Excel or PDF, your aggregated data must be sent to Google in order to generate the file. No detailed records are sent to Google, and only the data labels and numbers actually displayed on the exported graph are transmitted.
The Dendi website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are uniquely assigned to you and are designed to be read only by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Dendi pages, or register with Dendi sites or services, a cookie helps Dendi to recall your specific information on subsequent visits. This simplifies the process of recording your personal data, such as billing addresses, shipping addresses, and so on. When you return to the same Dendi website, the information you previously provided can be retrieved, so you can easily use the Dendi features that you customized.
Information Retention, Security and Integrity
We may maintain personal data in our databases for so long as we believe it is necessary or beneficial for purposes of developing, providing and improving our services, even indefinitely, except to the extent we are required to remove such personal data by applicable law, and except as described above regarding Sensitive Data. Even after we remove personal data from the databases that we use in active operation of our business, some or all of that personal data may be retained in our inactive archival backups of those databases.
We exercise reasonable security measures consistent with industry standards to protect against unauthorized access to personal data stored in our databases, and to prevent unauthorized use, alteration, corruption or disclosure of that personal data. personal data stored in our possession is maintained behind firewalls, and our servers are located within facilities that are subject to physical security measures designed to prevent unauthorized access.
While we believe our policies and practices regarding information security and integrity are reasonable, we cannot guarantee that the security and/or integrity of personal data will not be breached or that such personal data will not be subject to unauthorized access, alteration, corruption or disclosure. We review our information security policies and practices periodically and may update them as we determine reasonably necessary to achieve information security and integrity consistent with industry standards.
How Long We Keep Your Personal Data
Your personal data will be retained in accordance with our global data retention policy which categories all of the information held by us and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, and our business purposes.
In compliance with the Privacy Shield Principles, Dendi commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Dendi by emailing email@example.com.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at: https://feedback-form.truste.com/watchdog/request.
Dendi commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship of Dendi employees.