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About Us
At Dendi, we provide critical software infrastructure necessary for clinical labs to operate and connect patient diagnostic data. We don’t cut corners, and we work closely with our partners to continuously deliver a solution that helps them achieve their goals.
We’re a motivated and entrepreneurial group of team players. We have high expectations for each other and believe in fostering a sense of camaraderie and support within our tight-knit group. We’re proud of what we do, and we’re looking for others who are proud of their work, too.
Dendi was founded in 2019 and is based in Research Triangle Park, NC. We recently raised a $3.6 million seed round from Teamworthy Ventures, QuidelOrtho, and CEOs of companies like OpenGov, G2, & ChannelAdvisor.
Join us, and let’s work on improving human health together.
About the Role
Dendi is looking for a motivated and accountable Implementations Associate to join our expanding Services team. This role is perfect for an ambitious recent graduate eager to make an impact at a fast-growing healthtech startup that’s building for the diagnostics industry.
In this role you will both support existing customers with new implementation initiatives and support implementation of new customers. You will familiarize yourself with clinical lab workflows and configure our platform so our customers derive value faster. This is a fast-paced, project-oriented, customer and engineering facing role, where communication, analysis, and process improvements are extremely important.
Experience with lab workflows is important but not required. We’re looking for a high potential recent graduate, who may not have healthcare or tech experience, but who has a history of demonstrated success and burgeoning interest in the diagnostics space.
Within 30 days: Learn Dendi’s LIS platform, implementation processes, and begin supporting ongoing customer projects.
Within 60 days: Actively assist in implementations, troubleshoot customer issues, and contribute to customer success planning.
Within 90 days: Take ownership of new customer implementations, lead timelines, and suggest process improvements to enhance customer satisfaction.
Role Responsibilities
- Assist with managing post-sales activities to ensure customer satisfaction, leading to renewals, expansion, and advocacy.
- Assist in LIS implementations and define success criteria.
- Enhance the implementation process for new customers.
- Collaborate with the sales team to develop and execute customer success and expansion plans.
- Identify and communicate product and customer interaction improvements.
- Act as the voice of the customer, providing feedback to enhance our offerings.
Role Requirements
- Excellent analytical and problem-solving abilities.
- Self-starter with a strong initiative.
- Ability to travel 10% of the time (2-3 days every 3 months).
- Bachelor’s degree or 2+ years experience in some scientific field (chemistry, biology, materials science, chemical engineering, or related fields)
Preferred Qualifications
- Passion for healthcare diagnostics and startups.
Compensation:
- $55,000 USD – $75,000 USD
- Annual performance bonus
- Equity
Benefits
- 100% healthcare coverage
- Flexible working & vacation policy
- 401k match
Interested candidates, please fill out the following form: