Engagement Manager

Join Our Team

Engagement Manager

Raleigh, NC

About the Role

Dendi is currently building a world-class team to drive commercialization of our platform. As an engagement manager, you will support customers in fully leveraging a product that transforms how clinical laboratories test patient samples. By building strong relationships with customers and developing a deep understanding of the laboratory testing process, you will play a key role in ensuring customer success. In addition, you will play a key role in identifying opportunities for account expansion and standardizing the customer journey.

Responsibilities

  • Act as a trusted advisor for new customers by guiding them through system implementation and adoption
  • Understand customer workflows and figure out how they can leverage Dendi to best meet their goals
  • Identify and work with sales on opportunities for account expansion
  • Map the customer journey, develop listening points and standardize customer interactions to create a consistent, positive experience

Requirements

  • Bachelor’s degree in computer science, biology, chemistry, business or related field
  • 3-4 years of relevant work experience
  • Must have strong interpersonal skills
  • Self-motivated team player

About Dendi

Dendi Inc. offers a modern, cloud-based platform that helps clinical laboratories in the United States maximize operational efficiency, increase revenue and promote positive patient outcomes. The highly secure laboratory information system (LIS) supports these outcomes by providing end-to-end automation of internal processes, fueling increased test volume and variety, and creating efficient workflows with providers and larger health networks. Based in Raleigh, N.C., Dendi was founded in 2018 and is disrupting the LIS industry by helping labs exponentially scale their operations and delivering tremendous value. For more information about Dendi and its product offering, please visit dendisoftware.com.

Apply Today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If interested, please email careers@dendisoftware.com with your resume/CV.

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