ClevelandDx’s Custom IsoPSA Reports Deliver Actionable Prostate Cancer Risk Insights
Cleveland Diagnostics, a diagnostic innovator co-founded by the Cleveland Clinic, is advancing precision oncology with novel blood-based tests that improve early cancer detection and reduce unnecessary procedures. Their flagship product, IsoPSA, is setting a new standard in prostate cancer care by helping clinicians differentiate between high- and low-risk patients with greater confidence.
By analyzing the molecular structure of PSA proteins, IsoPSA enables physicians to avoid invasive biopsies for low-risk patients while identifying those who may require closer monitoring. Recent longitudinal studies underscore IsoPSA’s clinical value, showing that men with low IsoPSA scores had a persistently low risk of developing clinically significant prostate cancer for up to 30 months.
This commitment to improving both diagnostic accuracy and patient experience also extends to how Cleveland Diagnostics presents test results. For a test like IsoPSA, which supports nuanced and risk-based clinical decisions, the clarity, readability, and structure of the lab report itself are essential. Cleveland Diagnostics turned to Dendi to ensure their custom lab report met the high clinical and branding standards they had previously established. They also wanted to empower providers to act confidently based on the information presented in the report.
Better Reports Drive Better Business
Cleveland Diagnostics recognized that their custom reports served as powerful differentiators in a competitive market. As they sought to ramp up their commercialization efforts, they wanted their reports to drive business relationships.
First Impressions Matter
“When selling to new accounts, a bad experience with that first sample – a bad impression from that report – will absolutely affect the business relationship. If the report looks generic or even unprofessional, you may not get another sample.
— Majors Badgett, Director of Clinical Lab Services, Cleveland Diagnostics
Strategic Brand Positioning. Cleveland Diagnostics’ reports feature clear branding, easy-to-interpret results, and comprehensive clinical guidance..
Clinical Decision Support. ClevelandDx utilizes Dendi’s integrated Custom Reports tool to maintain and improve reports with clear interpretation alongside results, helping physicians make confident decisions about patient care while reinforcing Cleveland Diagnostics’ expertise in cancer detection.
Legacy System Limitations
Cleveland Diagnostics had invested significant time and resources developing custom reports with their previous LIS vendor. However, as they prepared to scale their operations, it became apparent that the system’s limitations would bottleneck their growth. Additionally, there were specific issues that became pains regarding the maintenance of their reports:
Unpredictable Formatting Failures. Reports from their legacy LIS suffered from persistent formatting issues that negatively affected customer satisfaction. Character limits for comments could alter entire report layouts, doctor titles would get cut off, and unpredictable display problems made every report update a gamble with their brand reputation.
Quality Control Bottlenecks Even minor report modifications became time-consuming ordeals requiring extensive quality checks. Random coding issues would emerge unpredictably with each update, forcing the team to meticulously examine every detail because formatting problems could appear anywhere without warning.
Brand Consistency Roadblocks The outdated system restricted Cleveland Diagnostics’ ability to implement the precise branding and professional formatting that distinguished their innovative cancer diagnostics from generic commercial lab reports – exactly when differentiation was most crucial for their market expansion.
The Dendi Solution: Seamless Transition, Enhanced Capabilities
Zero-Disruption Migration
“Dendi was able to recreate what we had previously with no disruption in service to our clients. Our clients didn’t even notice we switched LIS providers, which was ideal.”
— Majors Badgett, Director of Clinical Lab Services, Cleveland Diagnostics
Perfect Report Recreation Dendi’s custom reports team successfully replicated Cleveland Diagnostics’ existing report design, ensuring complete continuity for clients during the LIS transition.
Enhanced Reliability The new system eliminated the formatting inconsistencies and coding issues that plagued their previous platform, delivering consistent, professional results every time.
Advanced Customization Without Complexity
“I love Dendi’s ability to customize every single field… The report is beautiful, and I feel like a million bucks because of it.”
— Majors Badgett, Director of Clinical Lab Services, Cleveland Diagnostics
Comprehensive Field Control Dendi’s platform provides granular customization options, allowing Cleveland Diagnostics to tailor every aspect of their reports to match their exact specifications and brand standards.
Seamless Updates Post-migration enhancements, such as adding concentration values to reports, were implemented quickly and smoothly – a stark contrast to the complications experienced with their previous system.
Future-Ready Flexibility The team expressed confidence in their ability to make future report modifications, knowing they have reliable support and a stable platform foundation.
About Dendi Custom Lab Reports
Transform your lab’s most important client touchpoint into a powerful business asset. Dendi’s custom reports platform combines intuitive design tools with expert support, enabling labs to maintain brand consistency, enhance client relationships, and drive business growth through superior report experiences.
Cleveland Diagnostics utilizes Dendi Custom Lab Reports (integrated with Dendi LIS) transition from their LIS transition. What will your lab achieve with Dendi?
Contact us to schedule a demo and discover how Dendi Custom Lab Reports can elevate your diagnostic services.